We hope that you are happy with your purchase. However, if you change your mind about something we are happy to offer an exchange, refund or online voucher within 21 days from purchase. You can return your item here.
The goods need to be an unused condition with the tags attached.
Please enclose the invoice which has your order number on it.
How long will to take? It can take up to 7 working days for us to receive your parcel, depending on which service you use.
What happens next? Depending on your request we will either exchange your item, refund you or issue you with an online voucher. All refunds are returned to the card the payment was made from.
Returns on sale Items: We are happy to offer you a full exchange or credit note on sale items for the same 21 days. No refunds are permitted on sale items.
How much is it to return a package and how can I do this? The customer is responsible for the cost of returns. We really recommend that you use DPD as there is a flat rate of €6.50 for a tracked parcel. There is a generous 5kg allowance for this return. You can arrange your return here.
I ordered by phone and don't have an order number. How can I return with a DPD pre-paid label?
Unit 4, Broomhall Business Park,
Eircode A67 YH64,
Please contact us in the warehouse if you require further information regarding online orders: 0404 31196, email@example.com. Our working hours are 8.30am to 4.30pm.
This does not affect your statutory rights.